Genius Coder Programme Terms & Conditions

General

Roboto Academy reserves the right to discontinue a student's enrolment at any time due to non-payment of tuition in part or in full, disruptive behaviour in class, or negative impact on other students' learning. Confirmation of the student's specific class placement and enrolment is only confirmed once the applicant has received the confirmation email with a PDF copy of Confirmation of Enrolment letter from a Roboto Customer Service Officer at booking@roboto.sg.


Roboto Academy reserves the right to reschedule or cancel a student’s enrolment at any time due to the class size of less than a minimum of 4 students per class. In the event of the rejection of the rescheduled class or a cancellation due to Roboto Academy, full refund of any monies paid so far will be made to applicant. Roboto Academy reserves the right to change the class instructor for courses or individual private lessons as deemed appropriate or necessary. Roboto Academy is not required to provide prior notice for such arrangements. Fees are non-refundable once the student's placement has been confirmed unless cancellation of classes is made by Roboto Academy.

Payment Policy

In the case of monthly payment model, the applicant is required to pay an initial one-month deposit. The deposit is fully refundable and will be collected together with the first month's fees. If the Applicant wishes to terminate the programme at the end of current semester, the deposit will be returned at the end of the current semester. If the Applicant wishes to continue with the next semester in monthly payment mode or full payment mode, the deposit will be kept and rolled over as next semester’s deposit. The monthly fees are based on the assumption of 4 scheduled weekly lessons in a month. In the event of a month having fewer or more than 4 lessons, due to calendar days or purposely skipped days, the fees for that month will be pro-rated accordingly. Over the whole semester, this does not affect the total course fees paid. Roboto Academy reserves the right to deduct from the deposit any damages to equipment caused by the student or any non-payment of monthly fees or any unapproved withdrawal from course. For monthly payment, the Applicant must settle the fees by the start of each month, within 2 working days of invoice issued.


In the case of full payment model, there is no deposit required. The Applicant must settle the fees before the commencement of first lesson, within 2 working days of invoice issued. Full payment is highly recommended to for greater convenience and reduction of hassle. Any and all payment requested by Roboto Academy will always be issued in the form of an electronic invoice in PDF to the applicant's email. Any and all acknowledgement of payment received by Roboto Academy will always be issued in the form of an electronic receipt in PDF to the applicant's email. Roboto Academy reserves the right to withdraw or preclude the student from attending class if student had not settled the course fee.

Refunds

We do not provide refunds of course fees, except in the event that the student’s application for enrolment is not accepted, course applied is cancelled or mass class withdrawals.

Withdrawals or Booking

Upon confirmation of placement, course withdrawals without proper notification will not be accepted. Withdrawals are only accepted 4 weeks prior to the start of the course at a fee of S$20 to cover administrative efforts. Any change of course location, course type, or start date after confirmation of placement will be subject to course availability. Roboto Academy will hold all rights in refunds, reschedules, and cancellations.

Make-up Class Arrangements

In the event of a student missing a scheduled lesson due to valid reasons such as medical leave, examinations or being overseas, Roboto Academy will arrange a make-up lesson at no charge. Every effort will be made to provide alternative lesson dates/times for the make-up but we regret that we are unable to guarantee the available timeslots will fit the student's schedule. Make-up lessons might take place at other class slots in other venues and on other days or times than the originally enrolled class. The customer reserves the right to reject the proposed make-up lesson(s). If so, Roboto Academy will propose an alternative lesson up to a maximum of 3 times. After which, the right to a make-up lesson is forfeited. Refunds will not be made for the missing of any scheduled lessons. In the event of dispute, Roboto Academy holds the rights to the final decision. It is the parent's responsibility to inform Roboto Academy before the start of the class in the event of absence.


All make-up classes need to be taken during the same semester the class is missed and cannot be carried forward. Outstanding make-up classes will be forfeited after the last lesson of the semester.


Roboto Academy reserves the right not to accommodate rescheduling or make-up lesson if notice is given less than 2 working days prior to the lesson or after lesson.

Privacy Policy


Roboto is committed to protecting your privacy. All information gathered on the form is confidential. We will not sell, rent or loan this information to any other individual or business for any purposes.


In compliance with the Personal Data Protection Act (“PDPA”), Roboto seeks your consent to collect and use your personal data in order to communicate vital information such as changes in course and programme information (“Purposes”). We will also collect and use your personal data to provide you with information on all of our Products and Services which we deem to be relevant to you. We value your privacy and assures that your personal data will be kept securely accordingly to PDPA.


By providing us your personal data to Roboto, you give your acknowledgement and consent to use your personal data for the aforesaid Purposes. In the event that you have registered your Singapore telephone number(s) with the Do Not Call Registry and wish to withhold or withdraw your consent to Roboto in respect of receiving telephone calls and / or messages, you endeavour to provide sufficient notice to us of such as soon as reasonably practicable. You further agree to indemnify Roboto against any financial penalties imposed by the Personal Data Protection Commission or any court of law in Singapore as a direct or indirect result of your failure to inform Roboto of your registration with the Do Not Call Registry. You agree that your consent will remain in place until your withdrawal by officially notifying Roboto in writing to hello@roboto.sg.

All information contained is correct at the time of publication